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Selphira is committed to delivering high-quality Ayurvedic skincare and haircare products efficiently and securely. Please read the following policy carefully before placing your order.
1. Order Processing and Dispatch
- All confirmed orders are processed within 1 to 4 business days, excluding Sundays and public holidays.
- Orders placed after 2:00 PM IST will be processed on the following business day.
- Expedited order handling is not available unless explicitly mentioned during a promotional period.
2. Shipping Locations and Delivery Partners
- Selphira currently ships only within India to verified and serviceable PIN codes.
- In cases where the delivery location is non-serviceable, the order will be cancelled and refunded automatically.
- We partner with reputable third-party logistics providers. Selphira reserves the right to change the delivery partner at its discretion, based on service availability and location.
3. Delivery Timelines and Charges
| Order Value | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| ₹999 and above | Free | 3 to 7 business days |
| Below ₹999 | ₹80 (Flat Rate) | 5 to 7 business days |
| Remote or Special Zone | As Applicable | 7 to 10 business days |
- Delivery timelines are indicative and may vary due to external factors such as courier delays, weather disruptions, or operational issues.
- These timelines do not account for public holidays or regional lockdowns.
4. Order Tracking
- Once dispatched, tracking information will be shared via email and/or SMS.
- Tracking details may take up to 24 hours to become active on the courier’s system.
- Customers are responsible for monitoring their tracking updates and ensuring someone is available at the shipping address to receive the delivery.
5. Failed Deliveries and Re-Shipments
- If a delivery fails due to an incorrect address, repeated customer unavailability, or delivery refusal, the order will be returned to origin (RTO).
- Re-shipment of returned orders will be initiated only after the customer repays the applicable shipping fee of ₹80.
- Customers with repeated failed delivery attempts may face account restrictions or cancellation of future orders.
6. Address Modifications and Cancellations
- Shipping addresses cannot be modified once the order has been confirmed.
- Order cancellation requests must be made by email to support@selphira.com within 12 hours of placing the order.
- Cancellation is not guaranteed after the order has been processed or dispatched.
7. Exceptions and Delays
- No deliveries will be made on Sundays or national public holidays.
- Orders placed during peak seasons, festivals, or major sale events may experience longer processing and delivery times.
8. Customer Support
For questions or concerns related to shipping and delivery, please contact:
Email: support@selphira.com
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
9. Right to Refuse or Cancel Orders
Selphira reserves the right to cancel or refuse any order if it is deemed fraudulent, abusive, repeated in error, or violating our policies. In such cases, a full refund will be issued where applicable.