At Selphira, we care deeply about your satisfaction and the trust you place in our products. Every product is crafted with precision and natural care, but if something isn’t right, we’re here to help.

1. Eligibility for Return & Refund

We accept returns and refunds only in the following cases:

  • The product is damaged or defective on arrival.
  • You received the wrong product.
  • There is a quality concern verified by our team.

📌 Please note:

  • Issues must be reported within 48 hours of delivery.
  • Share photos or a short video of the damaged/incorrect product for faster processing.

2. How to Request a Return

  • Email us at support@selphira.com with your order number and images/video proof.
  • Our support team will review your request and get back to you within 24 hours.
  • Once verified, we’ll guide you through the return or refund process.

3. Resolution Options

After your request is approved, you can choose from:

✅ Free Replacement of the product.

✅ Full Refund to your original payment method.

✅ Store Credit / Gift Voucher (redeemable on your next purchase).

⏳ Refunds are usually processed within 5–7 business days after approval.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used or opened products.
  • Items returned without original packaging.
  • Customized or special promotional items.

5. Shipping & International Orders

  • If the return is due to Selphira’s error (damaged, wrong, or defective item), we cover the shipping cost.
  • For international returns, customers may need to bear shipping charges and comply with local customs requirements.

6. FAQs

Q: Can I exchange my product for another variant?
Yes, if your order qualifies for return, you can opt for an exchange instead of a refund.

Q: What if I miss the 48-hour reporting window?
Unfortunately, requests made after 48 hours of delivery cannot be accepted.

Q: How will I know my request is approved?

You’ll receive an official confirmation email once our team verifies your claim.

✨ At Selphira, our goal is to make your skincare journey worry-free. If you ever face an issue, we promise to handle it with care, transparency, and fairness.